HOW DO I RETURN A PRODUCT?
Any product may be returned free of charge within 15 calendar days (excluding shipment costs and customs/excise duties) from receipt of the order and we will return your money of the articles and not shipping, provided it has not been used or fitted and is returned with any packaging that forms part of the goods with a valid proof of purchase.
Contact our customer service at email@example.com or any other of the means of contact we offer, attaching a filled out copy of the withdrawal form you will find attached to our General Terms and Conditions, or send us an unequivocal statement of your wish not to continue with your purchase.
As soon as we get your request, we will acknowledge receipt by email.
Once your request has been approved, we will notify the courier service so that they can pick up your shipment.
Please note it is the customers' responsibility to cover the cost of return. We recommend that customers used tracked postage and keep proof of postage when sending the order/item back.
If your item is faulty, please complete and include the returns form with your goods when sending it back to us. This will be done once the return has been processed.
Here's the return address:
D-76532 Baden-Baden – Deutschland
What does the warranty on Vistashop.online product cover?
Factory defects: in such case we will send you a completely new pair of glasses. Our warranty policy offers cover for up to 12 months. Must be certified by the Brand Producer.
HOW WILL I RECEIVE A REFUND?
We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.
Any refunds will be refunded to the same payment method you used when you placed the order.
WHEN WILL I RECEIVE A REFUND?
We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes.
At certain times of the year, the process time will be longer, like around Christmas and public holidays.