How long does it take to deliver?
The delivery times are approximately as follows:
STANDARD ECONOMY SHIPPING
- Italy & Europe option: from about 3 to 4 business days after shipment.
- Uk, Switzerland & Norway: from about 5 to 7 business days after shipment.
International from about 1 to 2 weeks after shipment, this option can take up to 12 weeks (if customs delay or other cause of delay)
- Italy & Europe Express option: 1 to 2 business days
- Uk, Switzerland & Norway: 2 business days
- North America: 3 business days
- International Express option: 10 business days
EXTRA INSURANCE COVER
- €8.00/Eyewear Shipment
FOR CUSTOMERS OUTSIDE OF THE EEC
Custom duties and taxes will be paid by the final consumer who has bought articles on Vistashop.onlineIf the package requires a signature and the customer is absent, Our courier will leave a notice of passage, and a new delivery attempt will be made the next day (working day). After three unsuccessful delivery attempts, Our courier will keep the package pending for 72 hours and then return it to our offices. You will have to arrange and pay for another shipment.
Delivery costs are variable, depending on the volume, size, weight of the order, as well as the delivery option (or shipping method).
General delivery rates can vary periodically according to external global factors.
Green shipping option is fulfilled by logistics providers using sustainable solutions to reduce climate impact. Delivery may take up to 7 business days.
The providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers.
The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance)
DHL who is main eyewear delivery partner is one of the leaders in this sustainable transport.
*Some exclusions may apply.
Track your drop-shipped accessories parcels from VistaShop.online from your smartphone or computer?
Typically, our suppliers deliver your orders in about 15-45 days. However, they can sometimes arrive earlier. Keep up to date with your orders by using the following tracking software
Please don't hesitate to contact us for any doubts or assistance
* Some restrictions remain, We do not ship to Russia, Belarus, Ukraine, Cuba, North Korea, Iran, Somalia, Iraq, Myanmar and Botswana.
* Estimated delivery times may be extended due to a variety of factors, including variable weather conditions, periods of high order flows, holidays, public holidays and possible customs delays.
How do I contact your Logistics team?